Tender Details

Country: Ukraine
Summary: Monitoring - Implementation of Nps and Csat Analytical Reports on Power Bi for Novus in 2025
UAT Ref No: 130891106
Deadline: 28 Nov 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: UA-2025-11-20-172813620
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Description:
Dear Sirs, TOV NOVUS UKRAINE invites you to take part in price monitoring to identify contractors for the implementation of NPS and CSAT analytical reports on Power BI in 2025. Development of two interactive analytical reports in Power BI to track service indicators NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) taking into account detailed data, integration with Excel tables and placement in the developer environment Briefly about the task: General descriptionThe goal is to create two independent, but consistent with each other Power BI reports: NPS report - focus on the dynamics of loyalty scores, by category and dynamics of customer types in different variations CSAT report — focus on the level of customer satisfaction, implementation plans, detailing by points, curators, stores and types of appeals, category breakdown, 25 subcategories. Each report should include: several pages (dashboards); graphs, tables, charts, key KPIs; a module for outputting direct customer comments / quotes. Integration and environment Placement in the contractor's development environment (with subsequent migration to the internal platform). Data source - interactive Excel spreadsheets that are updated. Power BI ↔ Excel integration with automatic data update. The structure should be flexible for scaling (adding new categories / filters). Details in the TK in the attachment. The contact person for NOVUS UKRAINE LLC for administrative issues is Sokol Oleksandre-mail: Aleksandr.Sokol@novus.ua The contact person for NOVUS UKRAINE LLC for technical issues is Olga Ostapovets Phone: +380 (50) 417 55 18 e-mail: Olha.Ostapovets@novus.ua
Reference CPV: 72316000-3 Data analysis services
Documents:

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Monitoring - Implementation of Nps and Csat Analytical Reports on Power Bi for Novus in 2025 - Ukraine Tender

The NOVUS UKRAINE LIMITED LIABILITY COMPANY, a Government sector organization in Ukraine, has announced a new tender for Monitoring - Implementation of Nps and Csat Analytical Reports on Power Bi for Novus in 2025. This tender is published on UkraineTenders under UAT Ref No: 130891106 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-11-28.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.